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VoiceWay gave our company employees the ability to work from home or on the road and still seem to be in the office.

Emily T.
S&A Compusoft, Toronto, ON

Unified communications. Natural!


Grow with VoiceWay.

VoiceWay is constantly looking for dynamic, enthusiast professionals with the desire to achieve the very best in the VoIP market.

Our current vacancies are listed below. Please send your resume with a cover letter to or fax to (416) 548-7917


Customer Service Representatives

We are looking for an employee that can support our growing customer base over the phone and through emails in both a support and account administrative roles


DUTIES

  • Attracts potential customers by answering questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Record customer payments
  • Records feature or service requests from customers to submit to management
  • Contributes to a team effort by recording all actions taken.
  • Investigate billing issues
  • Transfer customer calls to appropriate staff
  • Identify, research, and resolve customer issues using existing systems
  • Follow-up on customer inquires not immediately processed
  • Investigate misapplied payments
  • Recognize, document and alert the supervisor of trends in customer calls
  • Recommend process improvements

SKILLS/QUALIFICATIONS

  • Minimum High School Diploma
  • Computer Networking experience is a strong asset
  • Experience in a VoIP field is an asset
  • Strong verbal and written communications skills is essential
  • Ability to work both independently or with a team as required
  • Detail oriented with strong organization skills