VoiceWay gave our company employees the ability to work from home or on the road and still seem to be in the office.
S&A Compusoft, Toronto, ON
Displays the name and number of the caller when the phone starts to ring.
Redirect received calls to a designated phone number
Music on Hold
There is several types of music to choose from or you upload your own.
Put one call on hold while you answer a second call and alternate between
the two and so avoiding the busy signal
Allows you to speak simultaneously with 2 other callers in different locations
Allows you to identify the number of your last caller
Using extensions, users can call/transfer calls to coworkers within their company
regardless of geographical location
Allows you to define rules for inbound callers – how incoming calls are routed or forwarded ensuring that important calls are not missed
Caller ID Blocking
Offers the capability for the outgoing number to be blocked or revealed by the user
Easy Call screening allows you to know who is calling so you can deal with them appropriately. You can choose to accept the call, send the call straight to voicemail or transfer the call to another extension or phone number
Transfer to any outside number
In addition to transferring to an extension, you can transfer to any outside phone number
Lets you use a software-based telephone on your laptop or desktop computer instead of traditional phone
Enables you to have incoming calls ring multiple phone numbers and extensions at the same time
Allows you to have multiple phone numbers ring in a specified sequence when receiving incoming calls
Web based Portal
Enables you to configure basic and advanced voice service settings through a simple web interface
Microsoft Outlook Integration
The Outlook integration allows you to get access to your Outlook and Exchange
Allows to perform a variety of functions on the web – click-to-dial, answer call, hold & transfer, conference, call recording
Displays records of your most recent incoming, missed and outgoing calls.
Messaging allows you to customize your personal greeting. You can listen to, send, delete and save each voice message you receive
Voice Mailbox Integration
Lets users configure their voicemail inbox to support a second line, like a mobile phone – eliminating the time spent on checking on multiple voicemail boxes
Get text messages on your cell phone or PDA alerting you about new voicemail messages.
Voice Message Indicator
A visual indicator on the phone is set-up to alert on receiving new messages
Voice Message to Email
Get voicemails as email attachments. If available, the callers name and number are included in the email subject line.
On demand Audio
Allows you to schedule team meetings or sales-based calls
Allows the administrator to set the calling policy for each user
Music on Hold
Allows group administrator to upload an audio file into the system for broadcast play to parties on hold
Group administrator can access an intercom paging system by dialing an extension within the group
Group administrators can re-set user passwords for the web portal and voicemail system
Add/delete/edit individual users settings
Automated menus allow incoming callers to direct calls to the appropriate party, ensuring an efficient calling experience
Customizable Menu Options
Enables business to customize the auto attendant to meet their unique needs
Dial by Extension
Allows callers to reach employees by dialing the extension at any time during the auto attendant greeting
Dial by Name
Allows callers to reach employees by dialing the first letter of the employee’s first or last name
Group administrators can designate business holidays and set and after-hour greeting for those scheduled dates
Enables group administrator to establish a different greeting outside the normal business hours
Transfer to Operator
The phone system can be configured to include a transfer to the operator or receptionist
Record User Names
Employees can record their name associated with their greeting. This is played when callers dial by name or extension from the Auto Attendant
Set-up one or multiple fax numbers. Faxes can route to individual users or departments
Forwards your faxes to one or more email accounts
Store thousands of faxes online or download them to your computer
Web access to Fax
Retrieve your faxes from any internet device
Toll Free Numbers
Optional service that allows your customers to contact you without being charged. You decide on the calling area, it can be as broad as the United States and Canada, or as small as only a few states or areas.
Optional service allowing you to transfer or get any new phone number in North America
Free local and on-network calls; great international rates.