At VoiceWay we respect your privacy and value our relationship with you. Your personal information will be protected, and will be used by VoiceWay and shared only with VoiceWay affiliates, service suppliers (only to provide services) or if required by law. Personal information submitted to us, will be used and disclosed as follows:



If these intended uses are not reasonably obvious from the circumstances in which personal information is collected, we will provide you with an opportunity to withhold your consent to the collection, use or disclosure of the information. For example, we will give you an opportunity to tell us not to use for marketing purposes the contact information that you provide us when registering for a service. You should also keep in mind that there are other limited situations in which applicable laws require or allow us, our affiliates, suppliers, business partners to collect, use/disclose personal information without consent. They include, for example, safety and law enforcement/compliance activities.









VoiceWay collects personal information about you that is reasonably necessary for the purposes described above. Most of the personal information we collect about you is collected directly from you. Occasionally, we may collect and use personal information from others, such as the VoiceWay website, affiliates, service providers, and other sources but always with your consent when required by law.


In addition to collecting and using information relating to account processing, VoiceWay also conducts contests, quizzes, surveys and promotions, in respect of which you may be requested to provide certain contact and eligibility information such as name, mailing address, telephone number, e-mail address, date of birth and other information that may be required to provide or administer these services or promotions. We may also ask you to provide additional information about your purchasing patterns and preferences, gender and other demographic information. We use this information as described in our list of uses set out above. The more information you volunteer, and the more accurate it is, the better we are able to customize and improve your experience with VoiceWay.




VoiceWay may also share your personal information with our suppliers for the exclusive purpose of providing services for us (e.g. mailings to you in response to your request for information, or to fulfill your request to enter a VoiceWay contest or promotional activity).


We may also disclose your personal information as required by law, in conjunction with a government inquiry or in litigation or dispute resolution.


Additionally, if you are accessing VoiceWay through the VoiceWay website - www.voiceway.ca, please note that it may contain links to sites outside of and not controlled by VoiceWay - links such as those belonging to online retailers and reviews . VoiceWay is not responsible for these sites, their omissions or for the policies or content of their Websites. We recommend that you read the privacy policies of these sites before making a decision to provide your personal information to the site operators.




VoiceWay is committed to protecting your personal information in full compliance with this privacy policy and applicable laws. VoiceWay understands your concerns about the security of your information collected by us and we take reasonable precautions to prevent the loss, misuse or alteration of information under our control. . Your personal information may be stored and/or processed or otherwise used by or on behalf of VoiceWay both inside and outside of Canada. In addition, we employ generally accepted information security policies, procedures and techniques. No system is perfect; therefore, VoiceWay makes not representations or warranties with regard to the sufficiency of these security measures, VoiceWay shall not be responsible for any actual or consequential damages (or any other damages or liability of any kind whatsoever, whether as a result of negligence or otherwise) that result from a lapse in compliance with this Policy because of a security breach or technical malfunction




If you do not want to be contacted for product, service or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, corporate surveys, telemarketing or direct mail or e-mail lists, or if you would otherwise like to limit our use or disclosure of your personal information, please contact us as indicated below.


Except as required or permitted by applicable law, we will respect your wishes relating to the use of your personal information and we will ensure that your file reflects the limitations that you have requested. Unless they are obvious, we will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, VoiceWay may not be able to provide you or continue to provide you with the services or information about products or services or related promotions that may be of value to you. If you have entered into an financial agreement with us, we will continue to use your personal information to administer your account.




You can access and correct errors in your personally identifiable information by contacting us as indicated below. If you have a current VoiceWay account, you will be asked to provide your name and address.


While VoiceWay uses reasonable efforts to ensure that the information we hold about you is accurate, complete and current, we rely on you to inform us about changes to your contact or other relevant information (e.g., name, address, telephone number, etc.).




VoiceWay is committed to continuous improvement, and values your input. We welcome your comments and/or suggestions on improving our policies. If you have any comments or concerns, or wish to limit the use of any of your personal information that we may have, you may contact VoiceWay:


By Mail:



Connect-O Inc. dba VoiceWay

2425 Matheson Blvd E, 8th floor

Mississauga, Ontario

L4W 5K4

Attention: Privacy Officer


By email:









(i) What Information VoiceWay May Collect Through its Website:


VoiceWay’s website is located at www.voiceway.ca. During normal website usage, you can visit our site without communicating any personal information. However, to make use of certain features on our site, such as contests, quizzes, promotions, personalized services, or online purchases of services, users may need to register with the VoiceWay site. As part of this registration, VoiceWay may request contact and eligibility information such as name, mailing address, telephone number, e-mail address, date of birth and other data required for operating these services or promotions.


As described above, we may also ask you to provide additional personal information. We use this information as described in our list of uses set out above. Again, the more information you volunteer, and the more accurate it is, the better we are able to customize and improve your experience with VoiceWay.


You should be aware that when you share personal information in public areas of our Website, such as the support portal, this information might be seen and used by others. We urge you to exercise good judgment when sharing personal information in these forums.


(ii) VoiceWay’s Website - Use of Cookies:


When you visit VoiceWay’s website, we may collect and store information about your visit on an anonymous, aggregate basis using "cookie" technology. A cookie is an element of data that a Website can send to your browser, which may then store the cookie on your hard drive. Cookies may tell us the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your Internet service provider. This information allows us to measure site activity to tailor the consumer's experience within our Website. The goal is to save you time and provide you with a more meaningful visit. Cookies used by VoiceWay on its Web sites are solely to facilitate navigation and security across the site, and are not used to capture or reveal personal information.


If you are concerned about cookies, you may modify your browser settings to notify you when you receive a cookie. If you do not know how to modify your browser settings please consult your browser documentation or the supplier website. You may visit the VoiceWay Website with your cookies turned off. However, you may not be able to access some of the areas of our site, which require cookies for customization and personalization.


We may also use third parties to serve VoiceWay advertisements on other websites. In serving VoiceWay advertisements these third parties may place cookies on your browser computer and may collect certain anonymous information about your visits to other websites. This information includes browser type, IP address, Web activity and time of day and is used to better understand and optimize VoiceWay’s online advertising campaigns. To opt-out of these cookies, please review the privacy policies of that website and follow the instructions on their site.




We are always looking for ways to improve and update our website to further enhance its effectiveness. Consequently our policies including, this privacy policy, will continue to evolve and improve. VoiceWay reserves the right to alter this privacy policy from time to time and such changes will be effective ten days following the date on which this privacy policy is revised and posted to our VoiceWay website. We encourage you to visit our Privacy page from time to time to view our most current privacy policy.


This statement is effective as of July 4, 2008.